Returns and Refunds

If you are dissatisfied with your delivery for any reason, please contact us at contact@jmortensmeats.com within seven (7) days of the date you received the meal ingredients and we may either replace the item at our expense or, depending on the circumstances, provide you a full or partial credit or refund of the purchase price for that item. Due to the perishable nature of the product, we don’t offer exchanges. Please note that the nature of meat products is that each animal is different and the quantity and size of individual cuts within a given share may vary based on the weight of the animal and butchering process. Therefore we are not able to guarantee a specific weight, quantity or individual cut size within a share beyond the general estimation and description which is provided for general guidance purposes only. We may require the return or photographic documentation of any item with which you are dissatisfied before we provide you a credit or refund.

If you are dissatisfied with any non-food Product you purchased through the J. Morten's Meat Market, you may return the Product within thirty (30) days of the date you received the Product by contacting contact@jmortensmeats.com and following the shipping instructions we supply; provided, that all returned Products must be unused and in their original packaging. After we receive your returned Product, we will issue you a refund for the price you paid for the Product (less any applicable shipping and handling charges). If you do not comply with the terms of this section, you will be ineligible to receive a refund.